Returns & Exchanges
At SAMO ONDOH, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 14-day return and exchange policy for all items in their original, unused condition with tags attached.
Initiate Request
Log into your account and navigate to your order history to select the items you wish to return or exchange, then submit a formal request.
Pack Your Item
Securely place the product in its original packaging, ensuring all protective dust bags and brand tags are included to maintain return eligibility.
Ship the Package
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location within 7 days of your request approval.
Receive Refund
Once our quality control team inspects and approves the returned item, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing